Brand Experience Audits

Uncover what’s working and what can be improved – from a fresh perspective.

Your brand extends beyond your logo and website, and into the experience that customers have through the entire purchase and product-use cycle. Mindspin delivers candid brand experience audits of events, venues, products, and services. We’ll attend your event, visit your venue, use your product, or try your service. Then, we’ll record the experience including positive instances, as well as negative. We’ll present helpful ideas and recommendations that can improve customer experience and brand loyalty.

  • Experience reporting and recommendations
  • Product testing, review, and reporting
  • Service testing, review, and reporting
  • Software audits
  • Website audits
  • Written communications audits
  • Photo shoot creative direction and review
  • Video shoot creative direction and review
  • Online directory listing updates

Delivering a brand experience audit is not something everyone can do. Staff is so immersed in the organization that they can’t always see outside the box. Friends and clients can’t help but be polite. Mindspin uncovers new insights, and provides a neutral opinion backed by entrepreneurial experience, critical thinking, and big picture perspective.

“The way in which Mindspin handled the entire process has been fantastic. After this is done I would like you to immediately consult with us regarding our next project.”

- Steve, Publishing Company

“The value of our website to our customers has improved 100%. It’s given our property a higher level of visibility. And the content management system is very usable from our end. Communication is timely and fantastic, and it’s always a very positive experience dealing with you.”

- Cindy, Inn and Conference Center

(Ask to see the full testimonials!)